FAQs

1. What type of products do you sell online?

  • If your item is faulty/harmed or mistaken/deficient at the hour of conveyance, if you don’t mind, please get in touch with us inside the pertinent return window. Your item might be qualified for discount or substitution relying upon the item class and condition.
  • Please note that a few items are not qualified for arrival if the item is “Never again required”
  • For gadget related issues after use or the lapse of the arrival window, we will allude you to the brand guarantee focus (if relevant).
  • Please note that you should keep and be able to provide proper documentations and proof about your return/refund claim (i.e. unboxing video, receiving invoice, etc.).

2. Are the products the same as you show on the images?

We try to take as clear pictures of the products as possible. However, according to the resolution and the setup of your monitor, it might vary a little from the original product.

3. What about quality?

First ever in Bangladesh Naturals uses premium herbs for manufacturing all products. If you are not satisfied then please contact us.

4. What are the payment options at Alpha Global Sourcing Ltd

To purchase online, you can use your debit card, credit card, Bkash or even pay cash when you receive your parcel. You can also visit our delivery hubs to pick up your order and make your payment during then.

5. Is using credit or debit cards safe on Alpha Global Sourcing Ltd

YES. We are a government approved site and maintain a strict customer confidentiality policy. We use the latest version of modern technology of the payment system. So you are 100% safe using your credit and debit cards.

6. I don't have a credit/debit card. Can I still buy from Alpha eShop??

YES. You can use mobile banking for your payment or pay cash on delivery in case you don’t have a debit or credit card.

7. Are there any hidden costs apart from the product price and shipping charges?

No. You will only need to pay the price of the product and delivery charge if you want to get home delivery for your order.

8. Does Alpha eShop deliver outside Dhaka?

We deliver products anywhere in Bangladesh through our effective delivery team as well as using the third party.

9. How much do deliveries cost?

Delivery charge in Dhaka, Chattrogram and Rajshahi metro tk 50 and others area tk 120.

10. Can I buy a product/offer as a gift for someone else?

Yes. You can purchase any product/offer to gift someone. All you need to do is order online, make the transaction, and provide the address where you want the gift to be delivered. Our delivery team will deliver your order on that given address on your behalf.

11. How can I contact you?

You can always call 09609 337 337 or mail us at info@alphaeshop.com.bd

12. My order is wrong. What do I do?

Please immediately call 09609 337 337 and let us know the problem.

13. An item from my order is missing, what should I do?

If an item is missing, please contact our customer service center mentioning your order number and the name and code number of the missing item. We will resolve the issue as soon as possible.

14. Where is your shop located?

We don’t have any physical shop at the moment, but you can place your order here and we will deliver the products at your doorsteps. You can get our products at  Inoviz pharma at Uttara sector 13, Plus pharma at DIT project, merul badda, Dhaka.

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